Channels
Channels
Where your agents answer. Connect Telegram or Google Chat from the Channels page; no server access needed.
A channel is a messaging app where your workspace's agents can be reached. Once a channel is connected, people can ask an agent there, in a direct message or by mentioning it in a group, and the agent answers with the same knowledge and citations it uses in the app.
How setup works
- Open Channels in the app's sidebar.
- Pick the channel and click Connect.
- Paste the credentials from the channel's own platform (a bot token for Telegram, a service account key for Google Chat).
- Choose which agent answers, and who is allowed to message it.
Credentials are sent to your workspace's machine, where the agents run. They are not stored in the browser.
Channels
Telegram
The quickest setup: create a bot with @BotFather and paste the token.
Google Chat
For Google Workspace organisations. One Chat app, created in your own Google Cloud project, shared by all your agents.
Before you start
- Limit who can message the bot. For Telegram, set the DM policy to an allowlist and add your own user ID first, so a bot anyone can find isn't a bot anyone can use.
- Disconnecting keeps your settings. Disconnect stops the channel; connect again later without setting it up from scratch.