Terms of Service

The terms that apply when you use Bopsy.

Effective date: [EFFECTIVE DATE]

These terms are an agreement between you and [COMPANY LEGAL NAME] ([ABN / REGISTERED ADDRESS]) ("we", "us", "our") about your use of Bopsy, including the Bopsy app, its integrations and this website (together, the "Service").

If you use the Service on behalf of a business, you agree to these terms for that business, and you confirm you have authority to do so. In that case "you" means the business.

By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

Bopsy lets a business set up a workspace, add members, run AI agents, and give those agents access to the business's own knowledge and tools through integrations. We may change, add or remove features over time. If we remove a feature you rely on, we will try to give you reasonable notice.

2. Accounts

  • You must give accurate information when you create an account, and keep it up to date.
  • You are responsible for keeping your sign-in details secure, and for everything done through your account.
  • You must be at least 18, and able to enter into a binding contract.
  • Tell us straight away at ai-os-support@contentfirst.com.au if you think someone has used your account without permission.

3. Workspaces and admins

A workspace's admins control who can join it, which integrations it connects, which knowledge it holds, and what its agents can do. If you join someone else's workspace, its admins can see and manage the content you add to it.

4. Your content

You own your content. "Your content" means everything you or your workspace put into the Service or connect to it, including messages, files, and data from integrations.

Licence to us. You give us permission to host, copy, process and transmit your content only as needed to provide, secure and support the Service for you, as described in our Privacy Policy. This includes sending it to the service providers listed there.

Your responsibility. You confirm that you have the rights and permissions needed to put your content into the Service and to connect each integration, and that doing so does not break any law or anyone else's rights.

5. Integrations and third-party services

The Service connects to third-party services such as Google Drive, Gmail, Microsoft Outlook, HubSpot and messaging platforms. Your use of those services is governed by their own terms. We are not responsible for third-party services, and we cannot guarantee they will remain available or compatible with the Service.

When you connect an integration, you authorise us to access it in the ways described when you connect it and in our Privacy Policy. You can disconnect an integration at any time.

6. AI output

Agents and answers in the Service are produced by AI models. AI output can be inaccurate, incomplete or out of date, even when it cites your own sources. You are responsible for reviewing AI output before relying on it, and for any action you or your agents take, including messages and emails agents send on your behalf.

7. Acceptable use

You must not, and must not let anyone else:

  • use the Service to break any law, or to infringe anyone's rights, including privacy and intellectual property rights;
  • use the Service to send spam, or to harass, deceive or harm anyone;
  • upload or connect content you have no right to use;
  • try to gain unauthorised access to the Service, other workspaces, or any system or data;
  • interfere with, overload or disrupt the Service, or get around its security or usage limits;
  • copy, reverse engineer or resell the Service, except as the law allows;
  • use the Service to build a competing product.

We may suspend access to the Service, or remove content, if we reasonably believe you are breaking these terms or putting the Service, other users or third parties at risk. Where we can, we will tell you first.

8. Fees

Some features may be paid. If so, the fees, billing period and payment terms will be shown to you before you are charged. [CONFIRM PRICING AND BILLING TERMS]

9. Our intellectual property

We, and our licensors, own the Service, including its software, design and documentation. These terms give you the right to use the Service while they apply, and no other rights. If you send us feedback, we may use it without any obligation to you.

10. Privacy and security

Our Privacy Policy explains how we handle personal information and data received from integrations, including Google user data. We take reasonable technical and organisational measures to protect your content.

11. Suspension and termination

You can stop using the Service at any time, and a workspace owner can delete their workspace.

We may suspend or end your access to the Service if you seriously or repeatedly break these terms, if we must for legal reasons, or if we stop offering the Service. Where reasonable, we will give you notice and a chance to export your content first.

When access ends, the rights we give you under these terms end. We will delete your content as described in our Privacy Policy. Sections 4, 6, 9 and 12 to 15 continue to apply.

12. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free or fit for a particular purpose, or that AI output will be accurate.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under law that cannot be excluded, restricted or modified, including any consumer guarantees under the Australian Consumer Law. [CONFIRM APPLICABLE CONSUMER LAW]

13. Limitation of liability

To the extent the law allows:

  • we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, data or goodwill;
  • our total liability arising out of or in connection with these terms or the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. [CONFIRM LIABILITY CAP]

14. Indemnity

You agree to indemnify us against claims, losses and costs arising from your content, or from your use of the Service in breach of these terms or the law.

15. Governing law

These terms are governed by the laws of [GOVERNING LAW / JURISDICTION]. You and we submit to the non-exclusive jurisdiction of its courts.

16. Changes to these terms

We may update these terms. We will post the new version here and update the effective date. If the changes are significant, we will tell workspace admins before they take effect. If you keep using the Service after changes take effect, you accept the new terms.

17. General

  • If any part of these terms cannot be enforced, the rest still applies.
  • If we do not enforce a right straight away, we have not given it up.
  • You may not transfer these terms without our written consent. We may transfer them to a business that takes over the Service.
  • These terms, with our Privacy Policy, are the whole agreement between you and us about the Service.

Contact

[COMPANY LEGAL NAME]
[ABN / REGISTERED ADDRESS]
ai-os-support@contentfirst.com.au